Contact Us/FAQs

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Thank you for visiting Cooper University Health Care's website. We value your feedback, comments and questions. For general inquiries, patient information or to reach a specific department, please call the our main number at 856.342.2000.

Frequently Asked Questions

1. Billing-Related Questions and Payment Options – Whom Do I Contact?

If you have a question regarding a bill you received for services provided by Cooper University Health Care or a Cooper University Physician, please contact our central billing office at 855.434.5938.

2. Birth Certificate – How Can I Obtain Copies?

Copies of your birth certificate must be obtained through the city or municipality in which you were born. For those born at Cooper University Hospital in Camden, certificates can be obtained through the office of the city clerk. Contact information and instructions can be found by clicking here.

3. Cooper Gear – Where Can I Purchase Cooper-Branded Merchandise?

Visit the Cooper Company Store – click here to begin shopping.

4. Death Certificate – How Can I Obtain Copies?

The Vital Statistics office in Camden holds records of events that have occurred in the City of Camden from 1924 to present. To contact their office click here.

5. Donations and Community Service – Whom Do I Contact?

Click here to learn about the many different ways you can give – through donations, volunteering, community projects, and so much more.

6. Employment Verification – Whom Do I Contact?

Cooper uses a third-party vendor, The Work Number® by Equifax, to complete all employment verification requests.

This system is streamlined and fully automated, and allows Cooper to offer:

  • A prompt response to verifiers online 24 hours a day, seven days a week.
  • A secure, paperless way to provide proof of employment or income.
  • Strict security standards and protocols to protect personal data.

To submit a request for employment verification, go to The Work Number web address at www.theworknumber.com.

For questions regarding the verification process, please contact The Work Number at 1.800.367.5690 for assistance.

7. Interpreter Services – Whom Do I Contact?

To arrange for interpreter services Monday through Friday from 8:30 a.m. to 5 p.m., please call the Linguistics Department at 856.342.2751 or via email at Linguistics@cooperhealth.edu. For interpreter services at all other times, please call the Hospital Operator at 856.342.2000.

8. Labor and Delivery Information.

Click here for more information about having your baby at Cooper.

9. Medical Records – How Can I Obtain Copies?

All patients may request copies of their health records free of charge. You may submit requests online via MyCooper or by mail.

To submit a request for your health record through MyCooper:

  • Log in to your account at my.poapfel.net
  • Under the Health tab at the top of the page, click on Document Center.
  • Select Requested Records.
  • Click on hyperlink, and complete and submit the request form.

You will receive confirmation once your request has been submitted, and a copy of your request will be available in your sent messages. The records will be available in MyCooper for you to download within 10 days of your request. A Cooper representative will contact you if more information is needed.

There is no fee for this service, and the records will be available to download for 365 days.

To submit a request of your health records by mail:

Print out, complete, and sign the authorization form at the links below.

When filling out the authorization, remember to:

  • PRINT all information clearly.
  • Indicate the dates you received treatment at Cooper and let us know if you would like all of your records or just selected dates.
  • Include the complete mailing address for you or the physician or other person to whom you would like the records forwarded.
  • Under “Description of Health Information Subject to this Authorization,” it is important to check all of the boxes that relate to your treatment while a patient at Cooper.
  • Sign and date the form. If you are a parent or guardian, please sign under “Authorized Representative” at the bottom right hand corner of the form. o Provide the patient’s name, address, phone number and date of birth at the bottom of the form.

Please forward your signed authorization to:
Cooper University Health Care
Health Information Management
1 Federal Street, Suite 200
Camden, NJ 08103-1118

The requested records will be mailed within 10 days of your request. A Cooper representative will contact you if more information is needed. There is no fee for this service.

10. myCooper – How Do I Sign Up Or Get Help With Accessing My Account?

To access your myCooper account, please visit my.poapfel.net.
To sign up for myCooper, please click here.
If you have a question regarding myCooper or are having trouble accessing your account or signing up, please email mycoopersupport@cooperhealth.edu.

11. Patients – How Can I Reach or Verify a Patient in the Hospital?

If you know the full name of a patient who has been admitted, call 856.342.2000 and select option #2 to speak with a hospital representative who will connect you to their room. If the patient you are attempting to reach has been admitted to the trauma unit, a hospital representative will not be able to connect you to them. They can, however, provide general updates on their condition. 

12. Personal Information Updates in My Patient File – Whom Do I Call?

Contact the Patient Access Center at 800.8.COOPER (800.826.6737) to make any changes to your personal contact information (name, address, phone number, email address). 

13. Standardized Patient Program – How Do I Apply?

For the Standardized Patient Program please contact the Dean of Student Affairs and Admissions of the Cooper Medical School of Rowan University. You can reach the office by calling the school’s main number at 856.361.2800.

14. Transportation – What Services Are Available?

For available transportation services for patients in New Jersey click here.

15. Unable to Locate My Question – Whom Do I Contact?

 Fill out the Contact Us form below and a Cooper representative will be in touch regarding your inquiry. Please be advised that responses may take one to two business days depending on the complexity of your issue and/or the volume of emails received. In addition, we cannot provide medical advice or patient information via email. If you are seeking medical advice, please call 800.8.COOPER (800.826.6737) to schedule an appointment with one of our physicians. If you are having an emergency, please call 911.

16. Vendor Information – Whom Do I Contact?

Please email purchasing@cooperhealth.edu with any questions or concerns.

17. Volunteering – How Can I Sign Up?

To volunteer or to learn more about Cooper’s volunteer program, click here.

This online form is not to be used in the case of an emergency. If you are experiencing a medical emergency, please call 911. 

You will receive a reply to your message within one to two business days.

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